Terms & Conditions

These Terms and Conditions govern your use of the Curry Occasion website www.curryoccasion.co.uk and your relationship with The Curry Occasion Limited. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use The Curry Occasion Limited website.

Amendments & Changes

We may update these Terms and Conditions from time to time. The changes will apply to the use of The Curry Occasion website. If you do not wish to accept the new Terms and Conditions you should not continue to use The Curry Occasion website. If you continue to use The Curry Occasion website after the date on which the change comes into effect, your use of The Curry Occasion website indicates your agreement to be bound by the new Terms and Conditions.

Payment

We will accept payment by credit or debit card. Orders will only be despatched and delivered when we have received your payment. Our automated system will debit your card on receipt of your order.

Delivery

The delivery address you specify may be at home, at work, with a neighbour or relative. If we anticipate any difficulties concerning delivery date, we will contact you as soon as possible to arrange a mutually acceptable alternative. We cannot accept responsibility for deliveries when no specific delivery instructions have been provided with your order. We cannot accept responsibility for incorrect deliveries due to incorrect postcode or address details being submitted with the order, or in instances when there is no contact number provided, or where we cannot contact you on the number provided. Every effort will be made to deliver your order during the delivery slot you selected but this can not be guaranteed. In the unusual event that your order is not delivered on the delivery day requested we will provide a full refund or a replacement order, whichever you prefer.

Guarantee

Our constant aim is to supply you with food of the highest standard. If any product fails to please you, contact us immediately info@curryoccasion.co.uk. We will replace the value of the unused product, with an alternative or replacement, on your next delivery. We reserve the right to require the return of the unused product, for testing etc. In the event that your order does not arrive on the delivery date you requested we will replace your order on the next available delivery date. In the event that your order does not arrive in time for your special event, or arrives in a condition that means it is unusable we will refund your money on return of the complete unused order.

Cancellation of Orders

You may cancel your order at any time up to the closing time for acceptance of orders (4pm two working days before delivery). We will refund any payment you have made, but will make a charge of 4% of the order value to cover the costs incurred by us in handling your payment/credit.

Personal Information

When you pay by card we are obliged to ensure that the person ordering is the cardholder. We will not pass on any details about you to any person not directly employed by us, unless required to do so by law. The exception is when we confirm security of a Credit/Charge Card transaction. Delivery information will be disclosed to a delivery or courier service, including contact telephone details.

Customer Support

If you require advice or have a question about your order or about our products e-mail us at info@curryoccasion.co.uk, we aim to respond to all e-mails within four working days.

Complaints

We hope that you never have cause to complain about our service or products. If, despite our best efforts, you do have a complaint, please email us at info@curryoccasion.co.uk giving us as much information as you can, including your full name, delivery address and the specific nature of your complaint. We will contact you to tell you what we will do to resolve your complaint within 5 working days.